Concierge Services

The quality of our Mountain Exposure Concierge Services and your experience of your chalet holiday in winter or summer are paramount to us. With all of our chalets we therefore include our “concierge services” to allow you to get the most out of your holiday.

When you book one of our chalets on a self-catered, with breakfast and housekeeping service or on a catered basis, you get assigned a dedicated personal concierge, a member of our Concierge team in Zermatt who will look after all your needs before you arrive in resort, while your are here, and after you depart!

Our extensive local knowledge allows our concierge team to deliver a close to perfect mix of experiences, highlights and time-saving services. Concierge Services which our team will deliver include:

Arrival in Zermatt: meeting you on arrival for your chalet ski or summer holiday
Resort Care: Staff available to provide advice and useful tips via phone or chalet visits and a duty manager available at all times during your chalet holiday
– Transfers: making necessary arrangements for your getting to Zermatt, airport pick ups by taxi, minibus or helicopter and advising on other travel arrangements
– In winter:
Ski & Snowboard equipment rental: assisting you in obtaining ski rental through our selected partners
Ski passes: helping you organise your ski passes in advance
Ski school and guides: advance booking of ski schools and mountain guides
Heli-skiing: arranging heli-ski adventures, booking guides and advising on options
Sledging: arranging sledges and/or sledge guides for a different alpine experience
– In summer:
Mountain Biking or climbing equipment rental: assisting you in obtaining equipment rental through our selected partners
Lift or bike passes: having your summer lift passes ready for you in advance
Bike or climbing schools and guides: advance booking of bike schools and climbing guides
Heli-flights: arranging sight seeing flights around the Matterhorn or any other peak and glaciers in the area
– Restaurants: arranging all your mountain restaurant or village restaurant bookings (these can be essential in winter)
– Child care: making all necessary arrangements to provide you with quality child care (nannies, babysitters, crèche services)
– Health & Beauty: arranging massages, beauty treatments or other therapies or treatments
– Wine tasting: arranging for our wine expert to guide you through our choice of carefully selected Swiss & Italian wines

– Other activities: making arrangements and bookings for a wide range of other activities such as:

  • ski touring
  • cross-country skiing
  • paragliding
  • yoga
  • ice skating
  • tennis
  • golf
  • rock/ice climbing
  • gorge/canyon adventures
  • zip wires
  • hiking
  • and much more

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We aim to offer a personalised service tailored to all your wishes and therefore encourage you to get in touch with us should these go beyond those listed above.

We can also assist in the planning and running of corporate trips, weddings and other large scale events in Zermatt, please contact us for details or visit our corporate hospitality page for more details.