Frequently Asked Questions FAQ

Please see below the answers to our Frequently Asked Questions (FAQ). In case you still have any questions that are not covered by our FAQ please call us at +41 27 967 43 53 , or email us at bookings@mountainexposure.com and we will be happy to answer them.

Who are we?

MX Mountain Exposure AG is a Swiss registered company (Company registration number: CHE-113.276.084) operating Zermatt catered and self-catered luxury chalets in the Swiss Alps for ski or summer holidays.

We are the long lease holders and exclusive operator of our chalets; which means that when you book a holiday in a Mountain Exposure property, it is our company and our team who will be looking after you.

Where are we based?

Our offices are located on the main street in Zermatt (Schälpmattagasse 14, Zermatt 3920), where our experienced bookings and management team is based. We are open 365 days a year providing a highly personalised service all year round.

How can you book our chalets?

The best way to book one of our chalets is to get in touch with our experienced bookings team which is based in Zermatt, so that we can discuss your needs and offer you the best options for luxury chalet accommodation in Zermatt.

You can call us on +41 (0) 27 967 43 53, email us at bookings@mountainexposure.com or ask us to call you back when suitable for you. Our bookings team is available 365 days a year, 7 days a week, from 09:00 to 18:00 Central European Time.

Outside office hours you can send us an email at bookings@mountainexposure.com or call our office on +41 (0) 27 967 43 53 and leave us a message. We will get back to you as soon as our offices reopen.

If you know what you want and have found the right choice, you can also book online through our website. Its quick, secure and confirmation is immediate.

Please note that wherever you find our chalets, in the end it is us who operate these chalets and we will be the ones looking after you during your stay in Zermatt.

What are our WINTER payment and cancellation terms and conditions?

Terms of Payment:

For all bookings we will ask you to pay a 50% deposit to secure your booking within 7 days of accepting our offer with the full balance payable 8 weeks before your arrival.
Payments can be made by bank transfer or credit card.
Upon your arrival in resort we will ask for your credit card details by way of security for any damage you may cause to the property you are staying in.

Terms of Cancellation:

– If cancelled up to 70 days before arrival, 25% of the full booking cost
– If cancelled up to 56 days before arrival, 50% of the full booking cost
– If cancelled up to 42 days before arrival, 70% of the full booking cost
– If cancelled later or in case of no-show, 100% of the full booking cost

Mountain Exposure will use its reasonable endeavours to find a replacement booking and if we succeed in doing so then we will refund you in full less a CHF 450 cancellation fee.

For more detailed information please see our Winter Standard Terms and Conditions.

What are our SUMMER payment and cancellation terms and conditions?

Terms of Payment:

For all summer bookings we will ask you to pay a 20% deposit to secure your booking within 5 days of accepting our offer with the full balance payable 28 days before your arrival.
Payments can be made by bank transfer or credit card.
Upon your arrival in resort we will ask for your credit card details by way of security for any damage you may cause to the property you are staying in.

Terms of Cancellation:

If cancelled up to 28 days before arrival, no charge. If cancelled up to 20 days before arrival, 50% of the total price of the reservation. If cancelled up to 8 days before arrival, 75% of the total price of reservation. If cancelled or modified later or case of no-show, 100% of the total price of reservation.
Mountain Exposure will use its reasonable endeavours to find a replacement booking and if we succeed in doing so then we will refund you in full less a CHF 250 cancellation fee.

For more detailed information please see our Summer Standard Terms and Conditions.

What is our Health and Safety policy?

We comply with Swiss Health and Safety laws, and all our chalets equipped with fire extinguishers, smoke detectors, fire blankets for the kitchen and fire/evacuation directives.

Our properties are regularly checked by the STA to make sure they meet their standards, and the Departement für Gesundheit, Soziales und Kultur, sektion Kantonale Dienststelle für Verbraucherschutz und Veterinärwesen regularly inspects our catered properties for compliance with Swiss health and safety regulations.