From the station you have to go to the Hotel 22 Summits, Zen Steckenstrasse 4, 3920 Zermatt, or here on google maps.
It is approximately 900m from the train station, you can walk or take a taxi there, which will cost you between 12 and 20 CHF.
There is a tunnel just before to 22 Summits Hotel, opposite the Alpen Rose Hotel.
Enter the tunnel and go all the way to the end where the are 2 elevators.
Between the doors there is an electronic key safe, open it, take the key and call either of the 2 lifts.
Take the elevator up to the top floor (button marked exit)
Turn right out of the elevator and follow the path, turning left at the first corner and then left again in front of Casa Raposa.
Follow the path up and to the right to a set of metal stairs.
Go up the stairs and Chalet Pollux is the first Chalet on the left.
Open the door using the electronic key pad.
There is an information sheet in the chalet with the WiFi network and password and an online information folder (scan the QR code) regarding your accommodation and stay, Zermatt and general info about Winter and Summer.
Check-out is no later than 10:00am.
We hope you enjoy your stay!
Mountain Exposure AG, Schälpmattgasse 14, Zermatt 3920
Office : +41 (0) 27 967 43 53