Francais German Russian 
The Zermatt Luxury Chalet Specialists | Phone Switzerland : +41 (0) 27 967 4353 | UK: +44 (0) 845 425 2001 | bookings@mountainexposure.com
Glacier Skiing in Switzerland

Chalet Booking Terms & Conditions

SUMMER                                                          WINTER

Mountain Exposure is a Swiss registered company, our company registration number is CHE-113.276.084. Our credentials can be checked with the Swiss Companies registry.

Summer bookings - from 1st of May till 30 November

Terms of Payment:

For all bookings we will ask you to pay a 20% deposit to secure your booking within 5 days of accepting our offer with the full balance payable 28 days before your arrival.

Payments can be made by bank transfer or credit card.

Upon your arrival in resort we will ask for your credit card details by way of security for any damage you may cause to the property you are staying in.

Terms of Cancellation:

If cancelled up to 28 days before arrival, no charge. If cancelled up to 20 days before arrival, 50% of the total price of the reservation. If cancelled up to 8 days before arrival, 75% of the total price of reservation. If cancelled or modified later or case of no-show, 100% of the total price of reservation.

Mountain Exposure will use its reasonable endeavours to find an replacement booking and if we succeed in doing so then you will be refunded in full less a CHF 250 cancellation fee.

Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your insurance policy.

For more information download our Summer Standards Terms and Conditions.

Winter bookings - from 30 November till 1 May

Terms of Payment:

For all bookings we will ask you to pay a 50% deposit to secure your booking within 7 days of accepting our offer with the full balance payable 8 weeks before your arrival.

Payments can be made by bank transfer or credit card.

Upon your arrival in resort we will ask for your credit card details by way of security for any damage you may cause to the property you are staying in.

Terms of Cancellation:

- If cancelled up to 70 days before arrival, 25% of the full booking cost

- If cancelled up to 56 days before arrival, 50% of the full booking cost

- If cancelled up to 42 days before arrival, 70% of the full booking cost

- If cancelled later or in case of no-show, 100%  of the full booking cost

Mountain Exposure will use its reasonable endeavours to find an replacement booking and if we succeed in doing so then you will be refunded in full less a CHF 450 cancellation fee.

Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your insurance policy.

For more information download our Winter Standards Terms and Conditions.